Delivery information
1. Deliveries will be made on average within 1-10 days from placing the order (for products in stock) and 15-90 days for products that are not in stock and are produced specifically for the customer who placed the order, without exceeding the 120-day deadline. If the product cannot be delivered, SC THERMOFORM PROCESS SRL undertakes to inform the Customer about this unavailability, and the amounts paid by the Customer will be refunded by SC THERMOFORM PROCESS SRL within a maximum of 14 days.
* Due to the congestion, orders placed (with products in stock) during Black Friday / Christmas / Easter will be delivered in 5-20 days!
2. Delivery to the Customer of small products purchased from SC THERMOFORM PROCESS SRL is carried out through the courier companies DPD/Fan Courier, and delivery of large products is carried out through the courier company Fan Courier.
3. The value of the delivery cost is calculated depending on the value of the shopping cart and will be displayed before completing the order.
4. SC THERMOFORM PROCESS SRL undertakes to deliver the goods to the CLIENT, who will ensure their proper packaging.
5. The delivery service involves transporting the products to the front of the building/house. Handling them in the home (apartment or house) is the responsibility of the client. The products are delivered in the form of parcels.
6. The delivery service is available only on the territory of Romania!
7. The parcel verification service is an additional service, which is applied only ON REQUEST and involves payment of the transport in advance via proforma invoice.